Privacy Policy

At MindCloud, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our therapy practice management application.

By using MindCloud, you agree to the collection and use of information in accordance with this policy. This Privacy Policy applies to all information collected through our application and any related services, sales, marketing, or events.

Information We Collect

We collect several types of information for various purposes:

Personal Information

• Contact information (name, email address, phone number)
• Professional information (credentials, specialties, license numbers)
• Organization details (practice name, address, tax ID)
• Login credentials and authentication information

Client Information

As a therapy practice management platform, we process and store information about your clients, including:

• Client personal and contact information
• Health information and clinical notes
• Treatment plans and appointment history
• Billing and insurance information

This information is considered Protected Health Information (PHI) and is encrypted and protected in accordance with HIPAA regulations.

Usage Information

• Log data (IP address, browser type, pages visited)
• Device information (hardware model, operating system)
• Feature usage patterns
• Performance analytics

How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To respond to your comments, questions, and requests
• To send administrative information
• To improve our website and user experience
• To monitor the usage of our service
• To detect, prevent, and address technical issues
• To comply with legal obligations

Data Security

MindCloud implements robust security measures to protect your personal information, including encryption, access controls, regular security assessments, and employee training. All client data is encrypted both in transit and at rest.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.

HIPAA Compliance

MindCloud is designed to be HIPAA-compliant. We maintain administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of PHI. We provide Business Associate Agreements (BAAs) to covered entities as required by HIPAA regulations.

Data Retention

We will retain your personal information and the data we process on behalf of our clients only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Children's Privacy

MindCloud is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Your Rights

Depending on your location, you may have the following rights:

• The right to access information we hold about you
• The right to request correction of your personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us.